Refund policy
If you are not completely happy with your purchase, please read our returns policy and conditions carefully.
WE DO NOT OFFER REFUNDS for change of mind, incorrect fit or style. We do however offer exchange or online credit note with no expiry date.
Please note the following items are not eligible for return due to health and personal hygiene reasons. Food items, Face Masks, Swimwear, Underwear, Jewellery/Earrings, Body suits and bralettes.
RETURN ADDRESS
Seachange Bremer Bay, 9 Gnornbup Tce, Bremer Bay, WA, 6338
Please email us prior to returning your item so we can provide you with a reference number. We are unable to process returns and store credits until your item has been received and inspected by us. The cost of the return shipping is at the customer’s expense. We do not refund or add credit for the cost of return postage. Please ensure the following conditions/time frames are met.
CONDITIONS
Item(s) must be returned in their original condition: Unworn, unwashed and with ALL swing tags still attached. No fake tan, make up or other stains. Must not smell of perfume, washing powder or deodorant. Returned within 14 days of delivery. Return delivery costs for a change of mind will be the responsibility of the customer. Return delivery costs for faulty or incorrectly supplied will be the responsibility of Seachange. Seachange recommends returning your item with a tracking number and/or signature on delivery as Seachange is not responsible for returns that are not received or damaged during transit. You are welcome to return your item in store to save on return postage. Please note that while very effort is made to accurately display the colour of our garments, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.
SALE ITEMS
Any items marked as SALE are final and cannot be returned. Any Sale items which are returned to us will be returned to sender.
ONCE WE HAVE RECEIVED YOUR RETURN
Returns will be processed within 1-3 days of reaching us. Online credits do not expire and will be emailed as an online gift card to the same email address on your order. If you have received an incorrect or faulty item please email us as soon as possible to we can get this resolved. After inspection, if any items of clothing have been worn, damaged, tags removed, or otherwise returned outside the timeframe, we will notify you of this assessment and the goods will be returned to you. In accordance with Australian consumer law, Seachange are not required to provide a refund on returns due to sizing, fit or change of mind.
FAULTY PRODUCTS
If you believe your item is faulty, please email us immediately at seachangebremerbay@gmail.com and we will be in touch ASAP.
We do reserve the right to repair or replace. If the item is not repairable we will offer a refund, store credit or an exchange (Subject to availability) on any items purchased from Seachange if the garment has a genuine manufacturing fault and or does not correspond to the descriptions given to you.
Please note any refund given for a faulty garment must be credited to the original card or account used at the time of purchasing the garment.
If deemed faulty after inspection Seachange will refund/credit for return shipping.